Prototyping a Student Support Service Model Towards Greater Student Success (66217)
Session Chair: Izhar Oplatka
Saturday, January 7, 2023 (14:20)
Session: Session 4
Room: 317A
Presentation Type:Oral Presentation
South African Higher Education experiences challenges related to the national financial aid scheme, limited accommodation, and racial tensions with negative consequences. Education is seen as an engine of economic development to redressing the past inequalities. The sector experiences volatile, uncertain, complex and ambiguous (VUCA) elements that overreaches these public entities. Universities are seeing diverse types of students enrolling, making it imperative to ensure that the services offered enables access that translates to success. This study unmasks the critical role student services play to support the academic project at the university. It evaluates a model applied at the Central University of Technology to discern its effectiveness in enabling the students to acquire support during the time when the country was on lockdown in response to COVID-19 pandemic. A qualitative approach was followed to evaluate factors influencing effective support services. Data were collected through semi-structured interviews with student participants. A non-probability, purposive sampling procedure was used. Emerging themes from the study provides a framework for an effective student affairs operating model that seeks to enhance the academic plan and contribute to student success. Findings highlighted that the major issue affecting students was the delayed responses from student services staff, as well as the lack of online portals for real time action and feedback. This study recommends a focused prototypical model to be applied post pandemic. The applied research produces knowledge of practice-based approach and collaborative governance strategies with recommendations for administrative enhancement of student success and adequate support
Authors:
Salamina Manoge Dzingwa, Central University of Technology, South Africa
About the Presenter(s)
Dr Salamina Manoge Dzingwa is the Institutional Registrar at Central University of Technology in South Africa
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