In the two and one-half years since the COVID-19 work from home order, staff and faculty in the College of Education and Allied Studies (CEAS) at California State University East Bay (CSU East Bay) in Hayward, California learned to radically change how it worked and delivered its educational product to its customers. While faculty in many programs were allowed to continue to teach in a remote or co-synchronous environment, college staff were told to return to the office. A systemwide telecommuting policy was implemented for up to two days per week remote work however the CEAS administration only allowed staff to telecommute one day per week. This brief case study of experiences provides valuable lessons on the process of developing trust among staff and a new College Dean to successfully expand the policy from one day of remote work per week to two. There were many challenges in developing a plan that would work achieve our goals that included a major shift in the mindset of how work is done effectively and efficiently. Outcomes of this year long experiment/experience include insight into the decision making/problem solving process, demonstrating consistency in that process and the ability to build solid working relationships as well as taking the long view to see the overall benefits from this developmental process. This session is good for anyone seeking to build a successful team in the remote work era.

Authors:
Chris Chamberlain, California State University, United States

About the Presenter(s)
Professor Chris Chamberlain is a University Professor/Principal Lecturer at California State University, East Bay, United States

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