The purpose of this study was to identify the professional competency’s connotations that travel industry professionals should possess in response to the challenges of the changing environment and the needs of human resource training in the travel industry. The study used focus group interviews with six experts who have worked in the travel industry for over 30 years to explore the job responsibilities, tasks, and knowledge (K), skills, (S), and attitudes (A) required of travel industry professionals to perform their tasks. The study concluded that travel industry professionals should have seven job duties, including travel operations coordination, business operations, human resources training, marketing activities, customer service, product development, and risk management, and 26 major tasks, which require 46 knowledge, 46 skills, and 11 attitudes to perform. These competency’s connotations have important reference value for the training or development of travel industry professionals.

Authors:
Jen-Chia Chang, National Taipei University of Technology, Taiwan
Shan-Pei Chen, Graduate Institute of Technological and Vocational Education, Taiwan

About the Presenter(s)
Professor Jen-Chia Chang is a University Professor/Principal Lecturer at National Taipei University of Technology in Taiwan

See this presentation on the full schedule – Schedule

Bookmark